Refund policy

Review packs are generally non-refundable once purchased because each order reserves review time, operational capacity, booking capacity, and follow-up work for a one-time service.

This applies whether the order is placed by the process owner or by an authorized buyer on their behalf.

A refund request may be reviewed if the site fails to send booking instructions within 24 hours after purchase and the failure is on the site's side.

A duplicate charge or proven payment processing issue may also be reviewed.

Except where applicable law requires otherwise, no other refund situation is promised on this site.

Unless required by applicable law, refunds are not provided for change of mind, scheduling inconvenience, dissatisfaction based only on subjective preference, failure to monitor the order email, or issues caused by inaccurate information supplied by the buyer, including the use of an incorrect email address.

Refunds are also generally not provided where the buyer does not provide the needed workflow context, does not complete the booking step, misses the review call without notice, or causes fulfillment to stall after purchase.

If a submitted document, workflow map, tool record, or process reference is invalid, inaccessible, password-protected without access details, or outside the stated pack scope, the buyer must provide a valid replacement or access details before delivery timing starts.

If the buyer does not provide the needed information within a reasonable time, the order may be treated as stalled and may not be eligible for refund review.

To request help with a refund issue, contact hello@opspilot.example and include the order email, the pack purchased, and the reason for the request.

Requests based on a missing booking email should be sent promptly after the 24-hour booking-email window has passed.